I'm stuck on Challenge 6, creating the macro. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! You signed in with another tab or window. Hi I am stuck in challenge 6. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Good! Did i use the wrong template? Already on GitHub? * Able to be used on a profile level? I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? 1 is checked that should not be checked. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Even clicked edit and save for the profile after changing console settings. But not able to finish this challenge . I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. We recommend using a new Developer Edition (DE) to check this challenge. Did it help? You, my amazing reader, get more than tips for a Salesforce Superbadge. Anyone studying for their Service Cloud consultant certification. The free lemonade offer worked! Sales at Lychee shadow At last count, there are 81 Salesforce Trailhead projects for developers. What should I do? I've no clue what more I need to do to complete this challenge. By clicking Sign up for GitHub, you agree to our terms of service and It is now working. Click on the category and note the "group unique name" - verify that it is Billing_Topics. I think it must have taken some time to register that I updated the values or something?!?!? Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Take a break, grab a snack, and watch this video. If you haven't taken the Onmi Channel module yet, now is a good time! Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Trailhead Baby any idea? Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Service Cloud Specialist Superbadge Challenge 2 Question. Once this was done, I passed the 3rd challenge section. When I made mistakes, I simply reverted to the last saved version. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. That proved to be incorrect. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. My brother has started to play with me! Would you like to share a few more details on how you currently have things set up? Could you share a bit more details on what you have done for this step? I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! If you want to check the support process' api name, you can extract via data loader. Ask Question Asked 2 years, 8 months ago. I usually visit your website and I always learn something new from here. It has to be so simple. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Error: "We can't find the Entitlement Name in the System Administrator Profile. He laughs when I poke his nose and tries to take toys out of my hand. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. R&D, A project with Daddy: My favorite daily process! Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. (Email to rebecca@capstorm.com). Below are tips and gotchas for each report / dashboard. hey,yes it was, i figured out after you replied. . not sure how to troubleshoot this tho..@_@, hmmm! Change the labels for Case and Product To Maintenance Request and Equipment respectively. Add to Favorites. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Gosh how frustrating! Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Hi,Oh I got it! "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. We recommend using a new Developer Edition (DE) to check this challenge. Confused? Configure a named credential and remote site according to the specifications outlined in the business requirements. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. (The badge is all click, no code.) Thank you very much for such an interesting post. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Tnx, hmmmm What you have sounds correct. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. I've had it take up to 24 hours :(. It's a picklist. Did you check the values? I'd try this- Delete the current process. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. But I didn't complete it. Leave a comment for the Trailhead Baby! I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Hi All,I am currently stuck at challenge 4. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Issue was with the Lightning Page Layout. Hi All,Im struggling to complete challege 6. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Ensure the Macro sends an email to the customer. My brother has started to play with me! here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. 3. Coild you please help me out? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. My problem was that I had 2 users with the same name: Ada Balewa. []Safari So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. You may want to jot down notes as you read the requirements. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Trying new things- my baby brother practiced crawling through a tunnel. No. here is the complete guide for designers that will increase your knowledge. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! I have tried a thousand times with all variationsand the same error keeps coming up. Good to hear!!! Do your routing configurations tie to the correct queues? I also ran into this after copy pasting the API Name out of the error message. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. No. I'll keep checking if I missed anything. Still stuck? hmmm You do not want to enable all of the checkboxes. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Are you sure it is about that? I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. These are instructions on the types of rules you need to make. Thanks for your time! Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. (I am totally stuck on a CPQ superbadge right now on the last step!). We can't find a field called 'Question Long Text Area'. Also, my email-to-case and email on demand are checked. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. @MM - thanks for your time. Still stuck? stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Right now he' taking a nap.so I'm off to edit some reports! I am having trouble with step 4. I tried 10 different possibilities. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Some changes are done at Challenge 2. But trailhead gives an error message back. One of my favorite new things this week was taking a shower with my whole block collection. Grab a pen and paper. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Did you check the little box to activate the entitlement process? It's likely something simple like an extra character. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. January 07, 2019. donut! Excellent article and with lots of information. Hi there,I am struglling with sataus update within a macro. I'm at a loss as to what I could be missing. Tonight's challenge involves the creation of two processes. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Test it first by using real email addresses before you hit that button! Modified 2 years, 1 month ago. Could you suggest how to troubleshoot it ? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? What item is on your lightning Case page layout to show Entitlements? I also confirm that no additional code exists in this org. And of course, I just tested the challenge 4 again and I passed! There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Install the unmanaged package from the prework if you haven't already. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. I have created data categories and Subcategories and have activated.But have issue with the above error. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Also when i click on Overflow Assignee no records found window pop up. "Im not able to add instructions in the macro. If you are still stuck after that, leave a comment with some more details and I'll take a look. Make sure that the correct date range is selected. We recommend using a new Developer Edition (DE) to check this challenge. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Very helpful, thanks for the information! error, has anyone found any way around this? I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. The challenge says "add the option for agents to compose emails within the console while looking at a case". Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Appreciate any help. for Challenge 7. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Hi Trailhead Baby, I'm losing my mind here. I removed those and then the trailheadapproval was there. It is reason i m getting this error. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Hello, I passed the first challenge but i still have a question. Service Cloud Specialist Superbadge Challenge 6. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. If you are short on time, start around the 20 minute mark. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. I don't know what else to try. If yes, this was created in the wrong place. This comment has been removed by the author. I was convinced I was missing something and racked my brains over it. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. but i don't know what is next step? Add to Trailmix. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Does this help? You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. I am glad that you figured it out. I had to do a quick refreher on this topic mid-superbadge. Thanks!!! Have a question about this project? These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Glad you solved the problem! I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Let's do this. Could you shoot over a few screenshots of what you have? Challenge 5 error : We can't find a field called 'Question Long Text Area'. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Something is blocking the challenge checker from fully running. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Service Cloud Specialist Superbadge. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Processes. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. No. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Your help is needed! The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. i could pass the challenge, so great to have some experts available like you! Use the search o. Hello! I fixed it, it was a really stupid mistake. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Service Cloud Specialist Superbadge - 4,5,6,7. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. This is where you start building out the ability to manage support levels. Telecom Billing System2. Do share more like this. Could you share what you have for your dashboard/report/etc and I'll take a look! Any help! Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure you group report results correctly. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Youll need to enable this whole feature before you start I wont give away what its called! Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Open a Case in the service console.2. This superbadge in specific helps building reusable granular components. That is why I referred to the question that was asked to you before on May 31st. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Ensure the Case Reason and Type Analysis report format is SUMMARY. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. took me 2 hours to undersand that, and without your comment I could have been there forever!!
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