Lifeline offers a limited one-year warranty for its GoSafe 2 GPS device. If yes, we need the name of the technician Any special requirements you might have, for instance, specific day when it is not possible to stop the device to fix the issue, Covid-19 or other access restrictions, etc. If you have any issues with your Lifeline system or service, please do not hesitate to let us know. Mobile base unit No landline required Fall Detection (optional) * GPS location capabilities Pendant options available $39.99/month Get $4 off Monthly Monitoring Use promo code: DEAL2023 Shop now Medical Alert Plus How Lifeline Works. Lifeline provides up to a $9.25 monthly discount on service for eligible low-income subscribers and up to $34.25 per month for those on Tribal lands. Please fill out the direct debit form and mail it back to us. The AutoAlert button has a non-rechargeable battery that can only be replaced by Lifeline. U.S. News 360 Reviews takes an unbiased approach to our recommendations. Repair your product and give it a second life. Talk to your bank or credit card company for more information and then let us know when the issue is resolved. All Lifeline plans offer these standard features: Youll be charged a $50.00 activation fee for home systems and a $99.95 equipment fee for the mobile system, as well as installation fees regardless of whether you choose professional or self-installation. Couldn't find what you were looking for? Note that the Lifeline product can hold up to 60 doses at a time, and each dose is released in a small cup at a preset time. These systems are available with landline and cellular base stations, and typically a base station can monitor a button from other rooms of the house. Consumer hotline: (800) 392-6066 By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. He has had for a few years. A personalized care plan, so you choose who responds to a call for help, A system that fits every lifestyle, with no long-term contract or cancellation fees, Tools that connect your circle of family and friends to support caregiving. Requires user account. Hospital supplies and equipment Shop for supplies and consumables, patient monitors, emergency care, diagnostic ECG, and mother and childcare products. This includes all Lifeline HomeSafe users with a cellular communicator, GoSafe users with a cellular communicator and mobile pendant, and GoSafe 2 users with a mobile pendant. When you have a Lifeline medical alert system, Lifeline Cares connects a care circle of family and friends, so you can easily share important information and provide support. Everyone can communicate easily and coordinate their loved ones care needs. Yes. This feature will bring peace of mind to caregivers of loved ones living with dementia, among other medical conditions. Submit Incident Report| Customer Services Portal specially for healthcare professionals Have a non-critical service request? Both require a $50 upfront activation fee. Our personal alert services give you fast, reliable access to a trained North America-based, Response Associate 24/7 at the push of a button. Company contacts | Philips About us Company contacts How can we help you? Some documentation requires user account. (, Philips Kitchen+ app - tasty airfryer recipes & tips, Contact options for professional healthcare solutions. 111 Lawrence Street. Ordering from Lifeline is designed to be straightforward and hassle-free. They refused to help, saying it was out of warranty by a few weeks. (Lifeline doesnt get specific about range, unfortunately.). Our commitment to the mission of improving lives is intensified during these challenging times. Their alert plans start at $29.95 per month and range up to nearly $60 per month. Our GoSafe systems are prefect for more active adults. Prior to return, the purchaser calls Lifeline to obtain a return authorization and specific packaging instructions for the device designed to prevent damage and accidental activation in transit. 111 Lawrence Street, Framingham, MA 01702. Monthly cost for in-home landline service: $20. If you add fall detection, there is no need to press a button. Learn More, We may receive compensation from some providers listed on this page. Find FAQs, troubleshoots, user manuals and tips. You dont need anything special. My Philips for Professionals Access key account, product and service information as well as your available training opportunities from one place. At Lifeline, were here to support you. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time. PC. Otherwise, you pay $19.95 for shipping and set up the system yourself. Philips Lifeline is an established medical alert company that has been manufacturing personal emergency response systems since 1974. Lifeline only offers a voice extension feature for an additional $10 per month and only for those using a landline. Credit card payments or automatic withdrawal from your bank account can help eliminate delays. One of these things is fall detection, which is usually an additional $5 to $10 monthly cost. The actual date it hits your credit card statement or applicable bank account is dependent upon your institutions rules and practices. Sure, its a little pricey as Ive tried brands that only charge $19.99 per month but Lifeline does have some redeeming qualities. To order AED supplies, call 1-800-225-0230 and press option 1. If yes, we need the name of the technician. Salary information comes from 29 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. LinkedIn. But once the first payment is processed (which could take up to one billing cycle), you will stop getting paper invoices and begin having your payment automatically withdrawn/charged every month. I will be reviewing the company's second most affordable medical alert plan (out of the four that they offer) comparing the positive and negative aspects. Please note that it may take up to one billing cycle for us to process your request. However, you may still be charged for activation and restocking. IGT 3. I hereby consent to receive such calls at the telephone number I designated. We are here to help! However, the device, activation, and . Global Fall Detection System Market Global Fall Detection System Market size is projected to reach USD 503.7 million by 2027, from USD 358.6 million in 2020, at a CAGR of 4.5Percent during 2021 . Check out more recommendations from the SafeHome team: Youre probably familiar with the Philips family of products. You may choose to install the system yourself for free, or you can choose to have it installed by the company. Each of the plans requires a one-time activation fee or equipment fee in addition to the monthly fee. Our 360 Reviews team does not take samples, gifts, or loans of products or services we review. After my husband was deceased and I was living alone, the kids saw that Lifeline was necessary. North America-based 24/7/365 Response Centers, Supports over 140 languages via interpreter service, Charges an upfront installation fee for any device, with any method of installation. At Lifeline, our customers are our lifeline and we listen attentively to what they have to say. That said, a Lifeline agent explained that GPS tracking for caregivers on their GoSafe 2 device is in the test phase. One Happy Customer New York. HomeSafe and On the Go can be shipped directly to your home for you to install yourself. With a simple press of your help button, worn as a pendant or wristband, youll be quickly connected to a Trained Care Specialist 24/7/365. Lifeline has 24/7 monitoring centers based in the United States and Canada with about 200 care specialists who answer calls within an average of 20 seconds, according to Lifeline. Who Its Best For: The Lifeline HomeSafe Standard is made for homebound seniors who decide against fall detection. option 3. Use the full original product model number (e.g. One thing to keep in mind when comparing prices is that Lifeline includes in their monthly fees a few costs that other medical alert companies charge as extras. Read our. Customer Services Portal Have a non-critical service request? On the Go pendants are water-resistant and require adequate cellular coverage. Today, we are redefining what it means to be there at every point in the aging journey. Mon 6:00 AM - 7:00 PM; Tue 6:00 AM - 7:00 PM; Wed 6:00 . If the fall is not . | Learn more about Stefanie R's work experience, education, connections & more by visiting their profile on LinkedIn SafeHome.org only uses high-quality sources to support the facts within our articles. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. At first, they marketed Lifeline systems to hospitals. We will dispatch a neighbor, family member or emergency services based on each unique situation. Call us at any time to check the status of your order. Performance & security by Cloudflare. Fall Detection Devices and their Use with Older Adults: A Systematic Review. For billing questions about our Medication Dispensing Service, please call 888-632-3261 or complete the contact form below. The company does, however, offer automatic fall detection at no extra cost with some of its plans, while many companies charge an additional monthly fee for the feature. Formerly, the Manager of Brand Strategy at Kenandy, a B2B SAAS startup backed by KPCB, Salesforce and Lightspeed Ventures, I directed all elements of . The Philips Lifeline Response Center operates 24/7, 365 days a year, and supports 140 languages via an interpreter service. If you need to swap your Lifeline medical alert system, please call 1-855-655-4405 as soon as possible to speak to a Lifeline Customer Support Specialist. Visitour Supplierssitefor detailed information and partnering opportunities. Call Philips Lifeline customer service faster with GetHuman +1 800-635-6156 Customer service Current Wait: 4 mins (4m avg) Hours: Mon-Fri 9am-5pm EST; best time to call: 10:45am Get to a live person fastest: Calling the Philips Lifeline number above should go right to a real human being By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. This allows paramedics to enter your home without having to damage a window or break down a door. At Lifeline, were dedicated to the highest levels of customer care and satisfaction. IT Standards Access our complete library of DICOM Conformance and IHE Integration Statements. For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Have a non-critical service request? Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Any special requirements you might have, for instance, specific day when it is not possible to stop the device to fix the issue, Covid-19 or other access restrictions, etc. It was acquired in 2021 by Philips by Connect America, a North American healthcare company. Subscription: starts at $24.95 a month, extra $10 per month for fall detection. Philips Lifeline HomeSafe is a traditional home-based medical alert system with a speaker/receiver base and a wearable pendant or bracelet used as a remote panic button. This service is helpful if you'd like to have someone go over everything with you and ensure that your device is in working order. Whether youre looking for technical support, company policies, or simply the right number to call, were always happy to help. Many call operators are bilingual and speak both Spanish and English. You are about to visit a Philips global content page. (2019, July 17). Unlike HomeSafe Standard, HomeSafe with AutoAlert has included fall detection with AutoAlert for an added $15 per month. If you need to cancel your order, please call us as soon as possible. Lifeline's in-home systems have a range of 500 feet. If you have a HomeSafe with a cellular communicator, a GoSafe with a cellular communicator and mobile pendant, or a GoSafe 2 with a mobile pendant that HAS NOT been swapped, it is no longer able to connect to our Response Center should you need help. Other brands sell lockboxes at similar prices. The On the Go device offers the best value and versatility of all the Lifeline systems. Provides freedom and peace of mind while at home or miles from it. MR 4. Is your product not working as it should? Who Its Best For: HomeSafe with AutoAlert is best for seniors who spend most of their time at home and want the extra protection of automatic fall detection. But when it comes to reliability and advanced location detection, Lifeline is a top choice. Want to speak to a technical or sales representative via phone, or get a mailing address? HomeSafe with AutoAlert is identical to HomeSafe Standard except for the fall detection upgrade. Efficient and effective sales representative with over 15 years of experience in Medical Alert Systems and customer service. Please note that if we receive a signal from your Lifeline equipment after you have notified us to cancel, your services will be reactivated and your applicable Auto Pay deduction will resume on the same monthly bill cycle.
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