Select the percent you want to deduct from the refund amount. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Once you've accepted a return, the buyer should send the item back to you as soon as possible. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. Most sellers don't understand this. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. A few days later I receive a not as described PayPal claim. We've outlined your response optionsbelow. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. I recently sold a dji osmo mobile on eBay, I specified no returns. 01:47 PM. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. Coverage, eligibility requirements, and exclusions. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. document.write ("&loc=" + escape(window.location)); After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Tip I also sent the manufacturers specifications which show compatibility. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. For returns and exchanges less t This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. Its visible in my pictures even though I didnt see it nor did the buyer. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Answer (1 of 3): Sellers are not required to accept returns. This isn't working for me. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. You don't accept returns in your policy and the buyer changed their mind about a purchase. You are the seller. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. If you offered free shipping, you'll need to refund the buyer the full amount of the item. Buyer's expect returns. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? The seller is required to respond and honor their returns policy. Proof of delivery for returned items I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. This is the first time I have ever experienced an issue such as this. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? It fixes posts like this one more often than it breaks them. This is all true, but only for items that are REALLY Not As Described. Both buyers and sellers must meet all applicable return requirements. Give a full refund The buyer will receive a full refund, including original postage costs, and they'll keep the item. var m3_r = Math.floor(Math.random()*99999999999); In the wrong place? How is it a benefit? The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. They also state that they cant guarantee the condition of the item being returned. if (document.context) document.write ("&context=" + escape(document.context)); Also this makes the process require the buyer send the item back instead of filing a claim. It's become so bad that it's the topic of memes and the punchline of jokes. This is a good option for low-value items. How do people alwats confuse this. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. eBay closes the case. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. If a seller loses a chargeback they may be eligible for payment dispute seller protections. See our Partial refund guidelines for more details. See Partial refund guidelines. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. I was not trying to show how it 'benefit a buyer". Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Need to report a problem or not sure about the next steps? It may only be used to recoup losses when an item is returned used or damaged. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. When listing an item, it's important to include your returns address - opens in new window or tab. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. I've tried sending messages, and all he says is "it doesn't work". The seller is required to respond and provide a solution to the buyer's issue. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. That decision is for him to be allowed to return it. For most purchases, buyers are refunded to their original payment method. document.write ('&cb=' + m3_r); Go to your preferred carrier's website and purchase a label. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. You have 8 calendar days to review the return reques t and take action. The amount he wanted back was pretty much the whole amount once I deducted shipping. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). if (document.referrer) document.write ("&referer=" + escape(document.referrer)); You can also open your Returns dashboard and select View return details from beside the item. am I required to pay for shipping? If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Some purchases inspected under Authenticity Guarantee are considered final sale. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Our video below also shows the steps you can take to offer a partial refund on eBay. But, yes, you get refunded and get to keep the item as well. There is no more seller protection. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. In some cases, your response options may differ. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. We've outlined yourresponse options below. Attach the label from your desktop or mobile device. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. eBay and PayPal will not even look at video evidence. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . See our seller protection policy to find out how to qualify to give a partial refund. Both buyers and sellers must meet all applicable return requirements. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Create a list of items the rule applies to. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Your reply explains just the opposite. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. 01:38 PM if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. Start a return. What if any recourse do I have in this situation. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. Add a message to the buyer explaining why the refund wasn't full. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. Extortion is now excusable as long as buyer mails you back anything including a brick. How to issue a partial refund after the item is returned. No returns sellers can't "refuse" a SNAD. Whats the point of offering sellers the option of not taking returns. Select. Learn more about our. the seller life. This is a good option for low-value items. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. SeePartial refund guidelines. If the item is returned used or damaged, you may qualify to issue a partial refund. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. I received two return requests this evening. Select the percent you want to deduct from the refund amount. Tip To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" I report him immediately and call CSR. See our page on, Would you like us to help with an open return request? I have an email that I have never seen in my 20 years at eBay. Thanks for being honest about this. Carefully check the returned item before issuing a refund. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I recently asked eBay this exact same question. '&charset='+document.characterSet : '')); There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. New comments cannot be posted and votes cannot be cast. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. If an item is returned used or damaged, it may be appropriate to give a partial refund. Some returns may remain open for up to 35 business days. eBay Money Back Guarantee covers most transactions on eBay. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future.
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