0.749023 g If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream Include the card number in your description. Clipper cards will hold a maximum of $300. And Orca card. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. You can have multiple adult cards associated with a single account. If you don't want to deal with that, just pay the $3 to get the card. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Refunds are subject to the fees in Section 10. Please note that, Caltrain has a proof-of-payment system for fare enforcement. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream However, each Go Pass user will only get two replacements per calendar year. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. /Tx BMC Oakland plans to unleash pothole blitz to fix notorious street damage, Los Gatos: Hundreds still without power as Black Road repair project finishes early, Dear Abby: I love my wife but I think I better get divorced, Dear Abby: My wife said she doesn't like it, but it's part of my life, Harriette Cole: She has gone too far with the remote work option, Bobcat seen using Highway 17 wildlife crossing hours after it opens, Authorities: Man bombed PG&E transformers in South San Jose, Ask Amy: I feel guilty for not speaking up about my co-worker's activities, William backed Harry and Meghan's eviction, prefers brother never 'set foot in England again', Map in Murdaugh murder case: 5 deaths and a mysterious shooting, Ask Amy: I didn't ask for what I wanted, and I'm sad they couldn't guess, Miss Manners: I felt bad that they all skipped her baby shower -- and then I found out why, As Adderall shortage continues, DEA plans to limit some telemedicine prescriptions, House where JonBenet Ramsey was found dead listed for sale for almost $7M, Columbia University permanently drops SAT, ACT admissions requirement, The Waterbed Doctor: California retailer lays claim to retro bed with nearly 40 years of service, sales, Felonious Florida podcast: Missing teenage girl leads to several cases of child sex trafficking, Do Not Sell/Share My Personal Information. We contacted Clipper and were instructed to write letters to get the refund on two cards. You must tag your card again when you get off the train. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. However, money added since then does not show on the account, as weve not used the cards. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. Skip the side navigation menu and go to the main content. EMC For youth, seniors, people with disabilities and low-income adults. That will show you the cost of each trip. 0 0 10.1455 10.364 re Choose to stay logged in or to log out. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. How would you improve Clipper? BART will also refund full unused paratransit ticket books. All rights reserved. If this happens at any time, please call Clipper at 877.878.8883 for a refund. A: Fire off an e-mail to clipper@bayareametro.gov. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. A reader in a prior column thought $300 had disappeared from an account. You have to fill out a form. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Each Smart Pass user only gets one replacement per calendar year. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. 0 0 10.1455 10.364 re And Metro card. Registration is easy, and its free. E\\y\F@B.DHR!"g/ QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Does this mean my card is worthless and I might as well toss it? I no longer need to use Clipper. Discount Cards For youth, seniors, people with disabilities and low-income adults. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream Riders have 2 options for getting a refund: Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . There is a $5 fee for this service. EMC 0.749023 g San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. What can I do with an online Clipper account? endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. 2020, Metropolitan Transportation Commission. 0.749023 g Registration is easy, and its free. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. If your card is registered, contact us so we can block your card from further use. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? Visit our VTA Smart Pass page for more information. -=9&_j?N3?vjUaFXpJ| Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. If you are still having trouble with your Go Pass, please contact us at. We cannot give refunds for partially used passes or tickets. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. For faster replacement, you also can pick up your replacement card at an in-person service location. The site navigation utilizes arrow, enter, escape, and space bar key commands. I havent needed to use it in that time. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. E\\y\F@B.THH!*o* endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream EMC EMC f Less than a cup of coffee. If you ever lose your card, well replace it and restore your value for a $3 fee. H237402VH2P0P04341Qf& o American Express EMC But alas, no longer on bART as they now wont let you exit like they used to. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. /Tx BMC endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Phone. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? ClipperCard is your passport to campus and beyond! You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. This is the version of our website addressed to speakers of English in the United States. All Access Digital offer for just 99 cents! Your session is about to expire due to inactivity. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Any suggestions, or is this another way for a government-backed agency to abscond with my money? 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Clipper saves money. Stanford, California 94305. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. H*2T0T341f& EMC If you forget to tag on and/or off, you will be subject to citation. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. EMC EMC The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. So what you could do is to rack up a negative balance to offset the $3 fee. Get Morning Report and other email newsletters. Use the app to manage your cards. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Prior to that he was an assistant sports editor at the paper from 1984-1987. Otherwise, you will be logged out automatically. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Email clipper@bayareametro.gov. E\\y\F@B.THH!*o* Yes, you can manage your account using the Clipper app and in your mobile wallet. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. Phone. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. How many people do not know and never retrieve their funds? Here's what you need to know. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. 0.749023 g /Tx BMC You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream Be sure to review the paper ticket fare chart at the station. Should I stay at a hotel near the airport? Enter and space open menus and escape closes them as well. There is no replacement fee for lost or stolen Go Passes. How can I cancel my card and get a refund? You can also log in to your regular Clipper account to see your balance and download a transaction history. /Tx BMC 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. How can I manage the account on their behalf? The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. for more info). The Go and Smart Passesare non-transferable. If you have a Go Pass on one of these cards, please contact our office for a replacement card. Clipper says it does not take funds away, even if the card goes unused for years. I only pray theyre still there. Location of mushroom dispensaries in Oakland? Authorize payment below. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC So take your balance down to $1.50. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. /Tx BMC endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are subject to the fees in Section 10. What should I do if my card is lost or stolen? If you forget to tag on and/or off, you will be subject to citation. No they don't keep cash at the stations. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Skip the side navigation menu and go to the main content. No. It is not available to students or postdoctoral scholars at this time. H237402VH2P0P04341Qf& If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. Please contact Clipper Customer Service at 877.878.8883 to request a . 0.749023 g 0 0 10.146 10.364 re Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. I no longer need to use Clipper. f I think you can add value as needed to exit a station, if your balance is insufficient for the journey. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T341f& Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Describe the situation, including your account information. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. EMC The old website used to show added values, ready to be activated, but no longer does. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream o Discover . E\i\\ This option helps you avoid paying for postage and is the most secure option. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. If you have a question, please call (510) 464-6841. /Tx BMC Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). Need to Order a Clippercard? Is there a way to purchase the card without paying the fee? Someone else may be able to use it. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Choose to stay logged in or to log out. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. No service to Chase Center atthis time,stay tuned for updates. endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. If you cannot tag your card successfully, try on another device. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. HD 0UR K(EP%xg:#6(=VU-zTqwn?p https://www.clippercard.com/ClipperWeb/pay-with-phone. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. REFUNDS. 0 6 Clipper is the all-in-one transit card for the Bay Area. Refunds are subject to the fees in Section 10. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. f If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Visit the Go Pass eligibility page for more information. They are. USF does not issue refunds for a lost commuter subsidy. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. walk from 12th St. BART to Jack London square? Your Clipper card will not be returned to you. Skip top navigation. Ticket Refunds. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. f I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. For faster replacement, you also can pick up your replacement card at an in-person service location. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Graduate students are not eligible for a free Go Pass after this date. 0.749023 g It is recommended that items of value be insured when selecting this option. It's just $3. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. EMC A Station Agent canhelp process a ticket refund request. Warriors Ferry / Chase Center Service (Some limitations may apply.) endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.1455 10.364 re These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? /Tx BMC /Tx BMC Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. The check may take 4-6 weeks. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. If your card is registered, contact us so we can block your card from further use. /Tx BMC Credit Card Type (check one): o MasterCard . If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. It is available for free to eligible university, and hospital employees. For defective cards, no fees will be charged. EMC Left and right arrows move across top level links and expand / close menus in sub levels. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. Donations of tickets with unused value of less than $1 can be made to local non-profits. Registering your card protects your card balance and allows you to set up an online account. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. Your refund request will typically be . BART will refundpaper ticketswith a remaining value greater than $1.00. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream Minimum monthly payments are required. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream New. Transit pass refunds are subject to transit agency approval. If youre not paying with Clipper, please see an attendant for information about ticket purchase. This is one option for using up the funds on a paper ticket you own. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream Treasury will mail you a check. Key Clipper information translated to Spanish. Clipper Refunds: Only registered Clipper cards, are available for refunds. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. EMC If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". /Tx BMC Clipper is a regional transit card that can be used on all transit in the Bay Area. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream For details about how to apply for a refund, download theClipper Cancellation Form. Q&A: Highway 101 express lanes opened Friday.
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