We may also first deduct any amount you owe us from any amount we owe you. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. 3.4 Indemnity. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Customer offered $500 to take down negative Google review. They rush you and make their websites look just enough like they could be official ticket sellers. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. 2.18 Merchant Description. Performance & security by Cloudflare. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. For more information check the Skilling Australians Fund Levy information at The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. There are an increasing number of unauthorised ticket resellers operating online. Viagogo ranks 177th among Tickets sites. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Otherwise, avoid!!! use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. you did not use your RRV for any travel(regardless of the reason). Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. Stock images:Getty, unless otherwise stated. Protect and prevent people from becoming victims of scams by companies or individuals. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. And we're hardly the only ones who have a gripe with the company. 3.1 Accurate Descriptions. You may have to fill in a Dispute Claim Form. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. This could be a tough call for many internet shoppers. 2.12 Seller Payment. 5.4 Making Adjustments. 4. Provide lots of information and make a claim for a refund. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Safe ticket buying if you're going to a gig or sporting event. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! Justice Burley labelled that as "qualitatively a very serious misrepresentation". We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. Viagogo does not pay sellers unt. Why is the price printed on the ticket different to what I paid? viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Released by: He described one category of representations as having been made on an industrial scale. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. According to the consumer group Which?, Viagogo's terms and conditions say . If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Read more: 1.2 Ticketing Exchange. Viagogo has advised customers who cannot attend a rescheduled event. ASK FOR A REFUND FROM THE RESELLER. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. Form 1424 - Refund request. You will need a username and password to access the Site and use the Services. Can I buy tickets that are personalised with someone else's name on them? A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. Yes! When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. Read more: You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. What ticket resellers must do 7.1 Ownership of Intellectual Property. ! Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. We will not allow You to buy or sell tickets before You have registered with Us. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. NSW Fair Trading investigating Viagogo for unlawful behaviour. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Prices are set by sellers and may be below or above face value.". Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. 1. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. This includes reports four tickets to . Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. -Explore the world's largest selection of events. How do I change the email address on my account? Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. To register, You must provide your real name, address, phone number, and email address. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. I understand the answer but I dont like it. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 2.8 Notification. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. Infogram. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. In August 2017, the ACCC announced it was taking Viagogo to court. Tickets may be substituted with comparable or better seat locations without the Buyers approval. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Send the completed form to the office processing your application. I entered the incorrect email when registering, how do I change it? We are not involved in the actual transactions between Buyers and Sellers. Viagogo will never pay you after you sold your tickets and you can never get back your money. Join millions of happy customers that have attended their favourite events, thanks to viagogo. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Third, watch out for drip pricing. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. 2.11 Ticket Fulfillment. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. You consent to the exclusive personal jurisdiction and venue of Swiss courts. 7.2 Copyright. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. PLEASE DO NOT TRUST VIAGOGO! Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. They can't be trusted. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. viagogo AG is registered in Switzerland, Company No. View FAQs Read more: Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. 6.10 Notices. We care about accuracy. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. 6.3 Allocation of Risk. -Skip the queue - buy your tickets in just two taps. Your rating will help us improve the website. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. Including any such items constitutes a material breach of these terms and conditions. The ACCC has also advised consumers to steer clear of Viagogo. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. For a list of these situations see The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Ticket listings are a representation of actual seat location. We endeavour to rearrange delivery with the customer or arrange a collection point. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. 2.2 Registration. The parent sponsorship application fee cannot be refunded. Note that this is separate from any Tax viagogo is required to charge on its fees. You can email the site owner to let them know you were blocked. She warns other event goers to avoid Viagogo at all costs. Can I pick up my tickets instead of having them shipped? The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. 6.1 No Warranty. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. We take no responsibility for such issues. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Be the first to hear about special offers. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. Save. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. From the actions menu, select the 'Request Refund' option. 4.2 Stolen Property. 3.2 Other Information. 6.4 Release. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. 2.3 Username and Password. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. 5.3 Disclosure of Information. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. 5.1 Investigations. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. Enter a valid email address (e.g. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. Event dates, times, venues and subject matter, which are listed on the ticket, may change. FILE A DISPUTE WITH YOUR BANK. When listing seated tickets, all tickets in the same listing must be consecutive seats. If you need to buy second-hand, know the risks. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. 2.5 Tax on Seller Proceeds. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said.
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