Drones used on the ship will be confiscated till the end of the cruise. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. Subject to section 5.8 below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. We promise to respond in most cases to your request within a month of receiving your written request and in some cases may be permitted to charge a fee. All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. Your table number will be confirmed in your stateroom at the start of your cruise. Celebrity Cruises; Cruise Critic Community. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. As part of this policy, Disney Cruise Line is temporarily extending final payment until 60 days before sailing for all guests who have unrestricted stateroom categories booked. Please note: The information and prices shown in this brochure may have changed by the time you come to book your holiday. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so, then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. Therefore, all bookings will benefit from all EU rights applying to packages pursuant to the applicable law in force at the time of booking. In this situation, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not us. If you have booked a cruise together with an international flight or regional flight transfer from us please also see section 3.4 above. Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependent on that countrys VAT rules. This information will be provided as soon as we are in a position to do so. You are also strongly advised to take out appropriate and adequate insurance to protect such items. Celebrity Cruises is free to adopt additional rules not stated in these policies. By using, participating in, engaging, or booking a recreational activity you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of any relevant legislation. Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. Yes. Visiting from {country-flag} {country-name}? RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Please Note: any dispute or claim arising out of a shore excursion must be brought against the local excursion operator, however if such dispute or claim is made against a Royal Caribbean contracting entity, it must be brought in the Courts of England and Wales, in accordance with laws of England and Wales who shall have sole jurisdiction over such dispute or claim. Please have your itinerary number available and one of our agents will assist you. Please note, you are also able to book a future cruise whilst onboard one of our ships, using our Celebrity Future Cruise options. The health and safety of our guests is our number one priority. The payment schedule for groups is different from that of individuals. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. You will usually have access to your cruise . Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. Gallery . Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries. ) Electrical extension cords Baseball bats, hockey sticks, cricket bats, bows, and arrows Skateboards and surfboards Martial-arts gear Self-defence items including handcuffs, pepper spray, and night sticks Flammable liquids, including lighter fluid Explosives, including fireworks Hookahs & water hookah pipes Ham radios Electrical extension cords Dangerous chemicals, including bleach and paint Alcoholic beverages (Note: Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. In this case, you will have to pay cancellation charges as set out below (see section 1.11 below). Royal Caribbean is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control. Where there is a price error, we will advise you and give you the opportunity to either pay the correct price or cancel your booking. On our standard fly/cruise package holidays, we offer flight departures from a selection of UK airports. It is our guests responsibility to remove all of their belongings from their stateroom when they depart their cruise. The price of your chosen holiday will be confirmed in accordance with section 1.2 above. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us within 14 days of such cancellation. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. Affluent Media Group, a Dotdash Meredith company. If our "best price guarantee" results in a decrease in the guest's cruise . From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we or the airline can prove that the airline took all measures that could reasonably be required to avoid the delay or that it was impossible for the airline or its employees to take such measures. You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. 1.3 What information must I provide to you and why? Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. Call us at 800-288-6006 if you need help finding the perfect cruise. Occasionally, we have to make changes to the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. Onboard please refer to the Guest Relations Desk or the Medical Centre. Final Payment Due Date: 1 to 5 nights : Sky Suites or lower Celebrity Suites or higher : $100 per person $200 per person : 75 days prior to sailing . If you're looking for more information on how to change a potentially impacted trip, please visit our Customer Service Portal. If we need any other personal details, we will inform you before we obtain them from you. At Celebrity Cruises, we pride ourselves on the quality of our staff. Posted August 3, 2010. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee. If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. You acknowledge, agree and understand that Celebrity Cruises or RCL Cruises Ltd is not responsible in any way for the actions, inaction, omissions, negligence, or willful or deliberate misconduct, of independent third parties, including, but not limited to, any independent third party suppliers of tenders, shore excursions and/or activities and you agree to assume and accept all risk of personal injury or death which may occur, and hereby waive the right to pursue a claim against Celebrity Cruises or RCL Cruises Ltd , its employees, directors, agents, contractors and third party operators for any personal injury or death in any way whatsoever arising from such activities. If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local Celebrity Cruises representative. Activity. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. Where such letter is required, the letter must authorise the travelling adult to take the minor/s on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay. Please note that Kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu. You may then be left at any port or place at which the ship calls without us incurring any liability. For guests making bookings onboard any of our ships, different cancellation policies may apply. You must produce documentary proof of the reason for the transfer of your/their booking with the request (e.g. We have not booked yet as we are waiting to hear from our cat sitter. For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorisation for an authorised person to accompany the minor must be provided from a parent/legal guardian (see below). )Guest Drone Policy: 1. Please note, the amendment fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. Please be aware that some ports of call may not have an infrastructure capable of providing accessible access or transport for disembarking the ship. Occasionally we may also be forced to cancel a U.S. back to back cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavour to advise you promptly after making such a booking if this is necessary (see Frequently Asked Questions, What about Consecutive Cruises?). The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us. The final payment due date on sailings departing between October 1, 2021, through December 31, 2021, will now have until 30 days prior to sailing to submit full payment. Please also take note of our Refusal to Transport Policy. Find everything, but, what I wanted to know. Full details will be provided at the time of booking. The maximum we or the airline will have to pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which is payable under the relevant international convention or regulation. Please note that any request of this nature should be advised at the time of booking and confirmed in writing at least 45 days prior to your sail date. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. See also sections 4.3, 5.2 and 5.6 below. Standard kosher meals must have been requested on the guests booking in advance. Pfeil On the one hand, Emin Alper burning days is a low-key but revealing account of the resurgence of . Given that the transfer and amendment fees are both non-refundable, we would recommend that these amounts are collected from the guest at the time the changes are made, as they will be charged to the booking as part of any cancellation. a letter from a doctor etc.). We booked an upcoming cruise over a year ago - on our invoice final payment is due July 25now Celebrity is telling me it is due in 2 days or it MAY be cancelled. https://www.celebritycruises.com/gb/terms-and-conditions, https://www.state.gov/state-sponsors-of-terrorism. If unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday within 14 days. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. Please note that flights may only be purchased as part of a package and with a Celebrity cruise. (For holiday sailings final payment is due 105 days prior to sail date) B. No action is required on the part of guests or travel agents, and no cancellations will occur until the new final payment date. By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that Celebrity Cruises, Carrier, its employees, directors, agents, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligence) for, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such liability arises in contract, tort , equity, from its supply of the shore excursions. While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. And also be prepared for what is likely to be a long hold time on the phone - 45-60minutes+ is typical these days. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount arising from a build your own package. Claims must be made directly to your insurance company. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below. If you or any of persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). Please note, the transfer fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. Deposit amount & final payment deadlines for Celebrity Cruises. (b) Airlines are required to pass certain personal information relating to passengers (principally, but not exclusively, information on the data page of a passengers passport) to the U.S. A letter can be legally affirmed or notarised by a practising solicitor, notary or commissioner for oaths for a fee. We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). Whilst onboard our ships you may participate in recreational activities. 1.5 What happens to money paid to a travel agent? We cannot guarantee and do not make any representations as to the accuracy of any information given by us or local operators in relation to such activities or about the resorts/area/location you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place, or the way in which it will take place, as these services are not under our control. I just talked to a Captain's Club rep. Information on health requirements is also contained in the UK Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices, and on the UK Government website at www.gov.uk/foreign-travel-advice. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees.. Additionally, we cannot accept liability for any business losses. Our room on the upcoming cruise is perfect, so I decide to check that the room number hasn't changed. If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. Cookies are used on this website. Can the Future Cruise Credit be used for the deposit? Such bookings will be treated as normal bookings subject to the above comments on special requests. . In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 (approximately 3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately 2,100). The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. That apparently came out in September of 2021. The value of the supplement will be confirmed to you at the time of making a booking with us. In the event that there are any increased costs in making such changes e.g. We are not always in a position to confirm the route, service (scheduled or non-scheduled), airline, aircraft type or the airport of destination, which will be used in conjunction with any flight included in your holiday. Restrictions apply and this policy is subject to change without notice. The Latest Social Media Scam: Cross. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Additionally, as required by law, RCL Cruises Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Celebrity Cruises assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.3. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. Where this happens because of your failure to fully comply with such obligations we cannot accept any liability to you or any of your party and we will not pay you any compensation or make any refunds to you or your party in such circumstances and you will be responsible for your own onward/return travel arrangements. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. Very rarely, we may be forced by force majeure (see section 5.10 below) to change or terminate your holiday after departure but before the scheduled end of your time away. Further travel advice can be found on www.fitfortravel.scot.nhs.uk and www.nathnac.org. We will only accept complaints from the lead name of a booking. Posted January 13. Call us at 800-338-4962 or . 5.10 What about circumstances which are outside of your control? However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. However, torch lighters and novelty lighters that look like guns are not allowed onboard. You can redeem any FCC by calling us! It is a central source of information for Celebrity Cruises, which provides you with tools to market and sell cruises with ease and professionalism. Any amendments to your flight or other arrangements will be subject to availability and will incur an administration charge of 35 per person along with any additional costs and charges incurred by us or imposed by the airline or other supplier. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Where a travel agent acts as our agent for a booking, any payments of money accepted by the travel agent from you is held on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the travel agents obligation to pay such funds to us as ATOL holder for so long as we do not fail as a business. On board there are certain facilities where each entry is restricted by age. For European holidays you need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland free or at a reduced cost If you have an EHIC card, it will enable you to receive medical assistance in an EU country but is not an alternative to adequate travel insurance which we strongly recommend you obtain as soon as you make a booking. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. Royal Caribbean Cruises Ltd. do accept all major credit cards. We will inform you at the time of booking, or as soon as we become aware, of the exact details required and the date we require that information. Common interest groups and immersion sailings. Celebrity Cruises fleet of ships offer more space, more options and more luxury, including 29 sophisticated restaurants, bars and lounges and state-of-the-art theaters and entertainment. All Rights Reserved. The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday. Please refer to the terms and conditions of your debit or credit card for details. 2.4 What should I do if my property is lost, delayed or damaged during air travel? . * A charge may be made for some entertainment activities on board. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. Please check with your airline for details. These sailings are known as Immersion sailings and this means that the product will be tailored to the local market onboard in terms of language, food and entertainment. Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. Any liability, including environmental damage from drone usage is the guests responsibility. This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available). At times, we may offer promotional GTY offers. Applicable regulatory age restrictions apply while the ship is in port and until the vessel enters International waters. Flights will either be by scheduled or non-scheduled service. However, we cannot accept any liability in respect of any changes which result from circumstances outside our control (see section 5.10 below) or which do not have a significant detrimental effect. At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. Our own processes and procedures change in line with those policies. Not meeting any special request for any reason will not be a breach of contract. If your airline does not comply with these rules you should complain to the Civil Aviation Authority. . Celebrity Cruises and the Master of the ship have the right to omit or substitute any port(s), call at any additional port(s), vary the order of call for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. Please note that any bookings made onboard will be subject to these booking conditions. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed.
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