Eligibility, Joining, and Website Information. To ensure you are seated next to each other you can either contact us via email or chat with an agent. First, visit the link for Studentuniverse Refund Policy Coupon Code. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. We will try to reach you again as soon as we can. We cannot issue a refund for you if the airline policy does not allow it. We cannot guarantee the accuracy of any ratings set by accommodation providers. Please see your booking confirmation email for details of your booking provider and confirmation reference. Enjoy the discount! Depends on the airline policy. Sign up for sale alerts, email-only discounts, travel inspiration and more. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). Please know that we understand and empathize with your frustration over this situation. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Baggage is entirely at owner's risk. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. payment or sold at an inclusive or total price: (a) transport (b) Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. Please refer to your airlines policy for more details on when your credit has to be used by. To find the change rules for your flight ticket, look under the My Trips section of your account. Become a FREE member to access our exclusive student travel discounts. All airline tickets must be issued in the name of the passport/photo identity holder. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. Transport and accommodation providers have differing cancellation policies and rules. StudentUniverse UK has got you covered. Verify your student status to purchase exclusive student fares. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. Our agents cannot enter these codes once an order has been placed online. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. Travel insurance is also recommended by the Foreign and Commonwealth Office. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. Unfortunately if we cant reach you, our agents have to move on to help other customers. If your ticket was totally unused, itll be for the full amount of the original ticket. It is entirely at the airline's discretion to provide you with a seat on a later flight. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. Also, current discount deals are available at the link. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. Bad. . Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. Airlines can deny boarding without the proper identification. Most airline tickets do allow changes for a fee, plus any difference in fare. Travel & Covid-19: Everything you need to know. For many airlines, the credit is good through December 31, 2020. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). If you are not finding a price point that works for you, continue to check to see if something becomes available. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. Refund Policy. Final payment is due 60 days prior to the tour start date. The active codes can always be found on our Promo Codes Page. Please speak to one of our consultants for further details. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. The credit will be for the remaining amount of your ticket. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. The name on the credit card can be different than the name of the traveler. Search for the total number in your party and log in (or Sign up) as yourself. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. Please ask us to confirm what protection may apply to your booking. I have questions about baggage. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. Accommodation (if included) is based on twin share unless otherwise indicated. Masks are now mandatory in airports, train stations and other ports of travel. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. Second, they do not specify the baggage allowance on their e-ticket. Change rules and fees can vary tremendously. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. When you book with us we will look after you until you arrive home safely from your travels. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Most airlines are not offering full refunds at this point, except in very specific circumstances. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. We know, its very confusing! Log in to your account on our website and go to My Wallet to view your credit. The lead-named traveller must provide written notification. Search for the total number in your party and log in (or Sign up) as yourself. If you would like us to petition to the airline for a special request, we will advocate on your behalf. A package arranged by us will be a Please see the chart below to see if your flight is eligible for these rewards. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. Dollars? We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. You can view any fees associated with canceling your ticket under the My Trips section of your account. Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. Failure to produce either may result in the provider refusing to honour the reservation. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. A credit or debit card must be used to confirm any booking. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. Have a look and see if there is one that works for you! If you do not see a travel credit and believe you have one, please give us a call to confirm. StudentUniverse AU has got you covered. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. This applies to future travel credit as well. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. It is your responsibility to ensure you have the proper visas/documents. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. You will be given immediate feedback on whether the code worked and if not, why. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. Student hotels & hostels For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Reviews. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Heres some answers to the top questions we are getting and information to help us help you faster. Give us a call back when you're ready to rebook. In some cases, failure to present required vaccination documentation (e.g. All orders are subject to acceptance by us acting on behalf of the provider. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. Additional costs are your responsibility. Do not book a roundtrip flight only to use the return portion. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Were all working overtime to try and help as much as we can. For any fare we advertise, we first check to make sure there are some available seats. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . If you do not, for any reason, any refundable amounts will be forfeited to the airline. Please allow adequate time to obtain any such advice or documents. You can also update your email address to a more permanent one on your account any time. The tuition rate in force for all programs is based either on program or modality. StudentUniverse empowers young adults to experience the world with discount travel. Please reconfirm your flights at least 24 hours prior to departure. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. To verify your current enrollment status we may need to contact your university or college. Most of these changes will be minor and we will advise you of them at the earliest possible date. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. When you Log in or Sign up, ensure you do so with the traveler's info. We understand a lot of events have been cancelled due to concerns over COVID-19. If this is not the case, you must let us know. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. Failure to provide this information on check in will result in passengers being denied boarding. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. We will confirm the correct price with you at the time of payment. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. Travel documents cannot be transferred to another person to use. Anyone can book with us, just not everyone will be able to get access to special discount student fares. StudentUniverse assumes no liability for the acts of the service provider in refusing service. If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. If you look up reviews of tripmate, you will see 1 star across the board.
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