All Rights Reserved. The answer is yes, StubHub is legal. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. This material may not be published, broadcast, rewritten, or redistributed. Suite 101 As if the cancellation of sporting events and concerts wasnt enough. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". StubHub is here for you. Receive a full refund of your purchase 2. Have already received refund from credit card. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. Irvine, CA 92606. Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. You don't throw him out of the restaurant," Rossman said. StubHub and several more of these. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. But not all companies are offering refunds. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. We rely on your financial support to keep making that possible. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. Copyright 2023 CBS Interactive Inc. All rights reserved. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. 21, et. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Prefer a cash refund instead? Receive a coupon for 120 percent of your original purchase*. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. That customer may need to try and exchange those tickets, or attend the rescheduled date. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. Seamlessly, a full refund will be reimbursed to your account. And for that, the law is on your side. Tel: 205.795.6588 StubHub will refund your money if an event is cancelled or moved. Only 120% coupon? There's class action suits, that they violated their fan protect guarantee," Rossman said. Worth to consider! 2023 Minnesota Public Radio. I still printed out the notice of dispute. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Call 1-800-GAMBLER. How do I get a refund from StubHub? Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Lindsay is the author of this solution article. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. If you sell they will reduce or waive the sellers fee. And StubHubs award-winning customer service is on standby to help with any issues or concerns. Coupons can be applied to one or multiple StubHub. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. / CBS New York. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. 2023 CBS Broadcasting Inc. All Rights Reserved. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Avoid touching your eyes, nose and mouth with unwashed hands. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. Its important to know your consumer rights when you ask for a refund. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. He immediately requested a refund. All rights reserved. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Our mission to make business better is fueled by readers like you. Prefer a cash refund instead? . But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. Avoid close contact with people who are sick. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Theres a lot happening in the world. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. But another major sticking point in all of this is event postponements, an entirely separate category of cases. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. No problem. Terms at draftkings.com/sportsbook. What are the consequences if I dont comply with these health and safety policies? In. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. At regular volume, we can afford to take that risk. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. More: Stay up to date on all of MLives coronavirus coverage. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. Looking to sell? Your donation today powers the independent journalism that you rely on. All Rights Reserved. But these are unprecedented times.. 2023 Advance Local Media LLC. 2020 CBS Broadcasting Inc. All Rights Reserved. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Then theres the question of the legality of the move, beyond any ethical shortcomings. He also eventually received his payment on the night of April 3. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. * 21+ (19+ CA-ONT) (18+ NH/WY). [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. That guarantee is a promise you'll get your money back. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. So Farley filed a credit card dispute against them, and won back his $600. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Explain your scenario, and provide any applicable evidence. Please enter valid email address to continue. Stubhub does not have the money for refunds and recently admitted so in court. StubHub's return policy is called the "FanProtect Guarantee". Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Suite 1800 Financial Center StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. Those will be paid out by the end of May. Today 3/27 #Stubhub updated their policy for CANCELED events. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Amid the coronavirus pandemic, StubHub changed its refund policy. Events that were postponed or rescheduled wont be refunded, Fowlks said. McMillan has had a StubHub account since 2017. This Rewards Cash is ready to be used right now through the Vivid . If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets If you don't, we may cancel orders and charge you as provided in our User Agreement. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Unfortunately, as our complaint alleges, StubHub is breaching its . . Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Marketplace is a division of MPR's 501 (c)(3). What is your rescheduled or postponed event policy? United States - California Colorado Connecticut Florida Georgia Hawaii Illinois StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Wheres that guaranteed refund? Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. Unless you want a refund. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. Community Rules apply to all content you upload or otherwise submit to this site. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. If you want to receive local news alerts, please download our WPXI News App. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Followhim on Twitter at @ProofHearsay. Emily Walsh. Log in to your StubHub account and click or tap Profile then Orders to view your event status. Otherwise you will receive a voucher for 120% of your purchase price. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). StubHub users agree to StubHubs policy on venue health and safety protocols. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement.
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